There is an ‘EASY READ’ version of this information available to download here.
SIASS Response Times
Initial Enquiry into SIASS
Within 2 working days
Response from allocated caseworker
Within 5 working days
Notice period for meeting
A minimum of 2 weeks
What to expect from SIASS:
We are an impartial and confidential service. This means we will not “take sides” with a parent/carer, setting or professional.
We use a goal focused approach. This means we will work together to identify outcomes and what work will be done to reach these, rather than providing ongoing global support.
Our aim is to empower families to self-advocate. This means you will feel confident to speak for yourself.
We endeavour to provide you with a named worker for consistency, however this is not guaranteed. All our staff are trained to ensure your information can be understood by any worker. We support the approach of telling your story once.
We mainly provide information, advice and support via email, virtually or telephone.
What SIASS can offer:
Advice and guidance related to SEND legislation and statutory guidance.
Explain processes, jargon and talk through what options are available
Support with reviewing and understanding documents
Unlimited access to our helpline
Advice before a meeting to help you to prepare and work out what you want to say.
Emailed links to websites that help you to be informed.
Signposting to services that may be able to help you.
Advice after a meeting to discuss next steps.
What SIASS cannot offer:
Writing emails or letters for you
School recommendations
Support with complaints
Support with DLA, Blue Badge or housing disputes or applications
Direct behaviour support
Mental health support or counselling
Recommendations of other professionals eg Educational Psychologists, OTs etc
Guaranteed attendance at all meetings-either virtually or in person
Arranging meetings for you
Meeting attendance just as a notetaker
Attendance at a meeting in place of you
A directive to the LA or settings to make them take specific actions.
What we need from you
To keep us updated on any changes to your contact details (email, telephone, or address).
To update us on major changes to your circumstances e.g. if your child moves out of Sutton; if you have a legal representative; they are at risk of permanent exclusion or suspension; a new setting is confirmed.
Tell us in advance of significant meetings that you are attending e.g. Early annual review.
Let us know if you no longer require the support you requested.
Informed consent to share information with other services (e.g. SEN) if needed